If you have questions or issues you can contact the Customer Happiness Team at (347) 321-9443 or email us at firstname.lastname@example.org. Someone will respond to you immediately.
We only accept credit/debit cards. Our online payments are handled by Stripe. Booking through home cleaning nyc is safe and secure and we guarantee this.
Note: You may tip our cleaners in cash. Any payments made directly to cleaner are non-refundable and do not count towards your cleaning payment.
home cleaning nyc pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services for custom jobs. Please see our price rates on our Pricing page.
Appointment times are available Monday through Sunday, from 8:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
We bring all required products to give your home a great clean, aside from a vacuum (unless requested), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.
If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.
Our cleaners bring a Swiffer that can be used on non-carpeted floors.
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)
Yes! At home cleaning nyc we LOVE pets. All of our maids are trained to correctly deal with your furry family member.
Absolutely. All of our cleaning professionals are highly trained, background and reference checked, as well as insured and bonded.
Yes, customers who sign up for recurring service are entitled to significant discounts. For weekly service we have a 20% discount, for every two weeks (bi-weekly) we have a 15% discount, and service every four weeks (monthly) gets a 10% discount.
Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Our most popular option is getting a cleaning every 2 weeks. By following a recurring service, you can rest assured that your home is always clean and in top shape.
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you can expect us.
No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you!
We assign 1 cleaner to most bookings. If we feel it is necessary to have more cleaners, we will let you know.
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases or extremely large homes, we may adjust the estimate and price for fairness.
At home cleaning nyc, our top priority is the safety of our cleaners and customers. We recommend that you also review the CDC’s guidelines for reducing the spread of COVID-19. These include:
- Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
- Avoiding touching of the eyes, nose, and mouth;
- Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
- Social distancing.
We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of the Coronavirus during your bookings. Other recommendations for customers include:
- Stay in a room separate from the one your cleaner is cleaning. This will (1) allow the cleaner to clean thoroughly and without interruption and (2) maintain the 6-foot person-to-person distance currently recommended by the CDC.
- Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your cleaner.